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Return Policy

Items purchased through The Heart of the Artist, with the exception of special orders, may be returned within 14 days of receipt. We understand that there may be exceptions for gifts.

How do I return an item?

Here is the simple process for returning an item:

1. Contact our Customer Care team by emailing us info@atheheartoftheartist.com or calling 1-661-428-3610 at to obtain return instructions.

2. Art items are generally returned to the artist who created them. We can provide you a UPS Return Service label or, for an additional charge, arrange a UPS pickup for you. You are responsible for shipping costs. We will send you a return label via email or regular mail.

3. Repack the product in its original packaging materials, unless the package’s condition is not suitable for a safe return back to the artist. You are responsible for artwork damaged in return transit. If you are returning an item because it was defective or we shipped you an item that you did not order, The Heart of the Artist will pay the return-shipping costs.

When will I receive my credit?

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of the artist receiving your return, providing it arrives safely. Gift recipients will receive a gift certificate. You will be credited for the price of the artwork minus shipping costs. The Heart of the Artist does not give credit for shipping and handling costs. We cannot accept items that have been damaged, altered, or worn. We will notify you of the status of your return by email if you provided an email address at the time you place your order.

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